TalkIn Privacy Policy
TalkIn (hereinafter referred to as "we") is a language learning platform developed and operated. We attach great importance to your privacy and personal information and are always committed to protecting your privacy. In order to better enable you to use TalkIn services, we have specially formulated this Privacy Policy to explain to you what information we collect when you use TalkIn services and how we collect, use and protect this information.
Before using TalkIn services, please be sure to read our Privacy Policy carefully. Unless you have read and accepted all the terms of this Agreement, please stop using TalkIn services immediately. Once you check or click the "Agree to the Privacy Policy" button, it is deemed that you have fully understood and accepted this Privacy Policy.
Part I. Definitions
User: "You" or "User" hereafter refers to the individual or organization that registers, logs in, uses, browses, and obtains services under this Policy.
Personal information: refers to various information recorded electronically or otherwise that can identify the identity of a specific natural person or reflect the activities of a specific natural person alone or in combination with other information.
Part II Privacy Policy
This privacy policy section will help you understand the following:
1. Information We Collect
2. Storage of Information
3. Information Security
IV. How we use information
5. Disclosure to Third Parties
VI. Our Children’s Information Policy
七、 contact us
Information We Collect
1. Register an account
When you register for TalkIn services, we will collect your unique device identification code to identify you as a TalkIn user. If you use QQ, WeChat, Apple ID, Facebook, Gmail, Line, Kakao Talk to log in to TalkIn, we will collect your unique ID, avatar, nickname of QQ, WeChat, Line or Kakao Talk, or the unique ID of Apple ID, Facebook or Gmail to save your login information so that you can synchronize your data when you log in with different devices. After you register or log in with a third-party account, your third-party account will be bound to your TalkIn account, but you can choose to turn it off in [Settings → Account-Binding Information] to unbind the account.
When you create a TalkIn ID, we collect your personal information, including email address, gender, age, nationality, your native language and the language you are learning, which will help us provide you with better services and experience.
We will collect your mobile phone number to verify your user information. Mobile phone numbers are sensitive information and are collected to meet the online real-name system requirements of relevant laws and regulations. If you refuse to provide your mobile phone number, it will affect your normal use of TalkIn.
2. Provide you with network security and operational security
To protect your account, network, operation and system security, and prevent phishing fraud and Trojan viruses, when you register and start using the services of this product, or when switching to background operation, our server will automatically record the information sent by your mobile phone ("log data"). The log data may include relevant information (such as operators, application installation lists, device models, operating systems and versions, client versions, Android IDs, device resolutions, package names, device settings, processes and unique device identifiers, software and hardware feature information), and information related to the location of the device (such as IP addresses, GPS locations, and WLAN access points, Bluetooth and base station sensor information that can provide relevant information).
3. Camera/camera-based functions
After turning on the camera/camera permission, you can use this function to take photos or upload videos, share them, etc. Please be aware that even if you have agreed to turn on the camera/camera permission, we will only obtain relevant information through the camera when you actively click on the above functions in the client. If you do not use the above functions, you do not need to allow this permission.
4. Functionality of microphone-based voice technology
You can use the microphone to chat with your friends after you enable the microphone permission. Please note that even if you agree to enable the microphone permission, we will only receive voice information through the microphone when you actively click the microphone icon in the client. If you do not use the above functions, you do not need to allow this permission.
5. Functions based on geographic location information
We will record your location information with your consent to display more of your user attributes and match you with language partners in your desired area. Location information is sensitive information. Refusing to provide this information will not affect your normal use. You can also close your location information authorization at any time.
6. Functions based on storage permissions
When you upload/update your account avatar, or publish text/video content, we need to obtain your device storage/album permissions to facilitate your posting of pictures and text messages. If you refuse to enable the above permissions, we will not be able to provide you with the corresponding functions, but it will not affect your use of other functions of the platform.
7. Calendar-based extended business functions
When you use the TalkIn Live live course creation and Live course booking features, we will ask you to authorize reading/writing permissions to your calendar so that we can record and notify you of the event start time. We will not access or change content in your calendar that is not related to language exchange and live broadcasts.
8. Instructions for self-start and associated startup
In order to ensure that this application can normally receive broadcast information pushed by the client when it is closed or running in the background, this application must use the (self-start) capability. There will be a certain frequency of broadcasts sent by the system to wake up this application for self-start or related startup behavior, which is necessary for realizing functions and services.
When you open a content push message from the TalkIn app, you will be redirected to the TalkIn app to open the relevant content after obtaining your explicit consent. Without your consent, no related content will be launched.
9. Other situations
In accordance with relevant laws, regulations and national standards, we may collect and use your personal information without your authorization or consent in the following circumstances:
Directly related to national interests such as national security and national defense security; directly related to major public interests such as public safety, public health, and public awareness;
Directly related to criminal investigation, prosecution, trial and execution of judgment;
To protect your or other individuals' life, property, reputation and other major legal rights and interests, but it is difficult to obtain their consent;
The personal information collected is disclosed to the public by you on your own initiative;
Collecting personal information from legally disclosed information, such as legal news reports, government information disclosure, etc.
Necessary for entering into and performing a contract at your request;
Necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and handling product or service failures;
When it is necessary to conduct statistical or academic research in the public interest and the results of academic research or descriptions are provided to the public, the personal information contained in the results is de-identified;
Other circumstances prescribed by laws and regulations.
Storage of Information
1. Method and duration of information storage
We will store your information in a secure manner, including local storage (such as using APP to cache data), databases, and server logs.
Generally, we will only store your personal information for the time necessary to achieve the purpose of the service or under the conditions stipulated by laws and regulations. You can choose to delete historical data and other personal information you provide and generate when using TalkIn services. If you choose to delete the above information, we will also delete the corresponding personal information accordingly.
2. Manage and retain your data
Legal Obligations and Issues. We may retain your information for legal reasons, for example, when we have a legal obligation to preserve the data, to enforce and prevent violations of our terms, or when necessary to protect the rights, property, and users.
For operational retention needs. Generally speaking, we only retain your personal information for as long as necessary to fulfill the purpose, for example, we do not retain your chat messages while providing our services (except in the limited circumstances described above), so once your messages are delivered, they will be deleted from our servers. However, as mentioned above, if the message cannot be sent immediately, we will store it in encrypted form on our servers for up to 30 days while trying to send it, after which it will be deleted. Your public information will be retained until you withdraw your consent by deleting your account, including profiles and news feed posts, and the data will be deleted or anonymized when you delete your account or news feed posts.
3. Data transfer to other countries
TalkIn is a global language exchange platform. Data is transferred to countries other than your own country. Data transfers are legally approved and are handled appropriately and securely. Such data is available for your inspection upon request.
information security
1. Data Protection
We have implemented extensive technical and organizational measures to protect your data against potential risks, such as unauthorized access, unauthorized reading, modification or distribution and against loss, deletion or misuse.
In order to protect your personal data from unauthorized access by third parties, we use SSL and TLS encryption to protect data transmission where necessary. This is a standard encryption process used for online and mobile services, especially the Internet.
In addition, we have passed the national cybersecurity level protection (level 3) assessment and filing.
2. About video and audio chat
We will not monitor, record, or broadcast video and audio chat sessions at any time. However, we cannot prevent your chat partner from broadcasting a recorded chat session through a third-party website or service without your or our permission. We recommend that you be cautious about disclosing any personal or other information during a video or chat session.
3. Security incident handling measures
If a security incident such as personal information leakage, damage, or loss occurs, we will activate the emergency plan to prevent the security incident from expanding. After a security incident occurs, we will promptly inform you of the basic situation of the security incident, the disposal measures and remedial measures we will or have taken, and our response suggestions for you in the form of push notifications, emails, etc. If it is difficult to inform you one by one, we will issue a warning through announcements, etc.
4. How do you manage your information?
You can access and modify your mobile phone number information, account password, QQ account, WeChat account, and Apple ID through [Me → Settings → Account];
access and unfollow related users through [My → Following];
You can access and delete friends and related conversation information through [Homepage → Messages];
If you find that we have made mistakes in the information we process about you, you have the right to ask us to make corrections or supplements. In the process of providing services, we may need you to enable some device permissions, such as notification, photo album, camera, and microphone permissions. You can choose to turn off some or all permissions at any time in the [Settings] function of your device to refuse the TalkIn platform to collect your personal information.
You can submit an account cancellation application on the TalkIn APP by yourself. The cancellation method is: [Me → Settings → Account → Account Deletion]. After you actively cancel your account, we will immediately delete your corresponding personal information, which is generally completed within 1 working day.
How We Use Information
We strictly abide by the provisions of laws and regulations and the agreements with users, and use the collected information in accordance with this privacy protection guideline to provide you with better services.
We use your personal information to analyze user demographics.
We may use your personal information to send important notices, such as information about purchases and changes to our terms, conditions, and policies.
We do not treat Log Data as Personal Information, nor do we combine it with other Personal Information, although we may aggregate, analyze and evaluate such information for the purpose of understanding or improving the Services.
Public information about users includes name, age, profile picture, current city and time zone. We will never show your exact location, email address. You can choose not to share any information with other members in your profile settings.
Device information: We will receive and record information about the device you use (such as IMSI identification code, device model, operating system and version, client version, Android ID, device resolution, package name, device settings, processes and unique device identifiers, software and hardware feature information) and information about the location of the device (such as IP address, GPS location, and WLAN access points, Bluetooth and base station sensor information that can provide relevant information) based on the specific permissions you grant during software installation and use.
Based on the collected information (including log information, device information, and location information), we will conduct feature analysis or user profiling on your preferences, habits, and location in order to provide you with more suitable customized services and show or recommend more relevant search results, information flows, push notifications, or advertising promotion information results to you.
Withdraw consent for personalized recommendations: [My → Settings → Privacy → Turn off personalized ad recommendations] You can withdraw your consent for personalized content recommendations and personalized ad recommendations on this page.
Please note that separate device information and log information cannot identify a specific natural person. If we combine such non-personal information with other information to identify a specific natural person, or use it in combination with personal information, such non-personal information will be considered personal information during the combined use period. We will anonymize and de-identify such personal information unless we obtain your authorization or otherwise required by laws and regulations.
Disclosure to Third Parties
1. Principles
If you are approved for service, your account will be subject to TalkIn's respective privacy policy. Personal information is only used by TalkIn to provide or improve our products, services and advertising; it will not be shared with third parties for marketing purposes.
Access to third-party services is operated by the relevant third party and is subject to the third party’s own terms of service and information protection statement (rather than this TalkIn Privacy Policy).
We will only share your information for legitimate, necessary and specific purposes. We will require third-party service providers with whom we share information to fulfill relevant confidentiality obligations and take appropriate security measures.
We also collect and use this analytical information in aggregate form so that it cannot reasonably be manipulated to identify any specific individual user.
2. Access the third-party SDK directory:
The following personal information will be stored and used until the user cancels the account or the entrustment agreement expires.
SDK Name | purpose of usage | Types of user personal information obtained | Privacy Policy Link |
Used for registration authentication and to help users use WeChat payment within the app | Imei , imsi, mac , conversationAccount , device model, operating system, unique device identifier (such as Android ID/OAID on Android, IDFA before iOS14.5 on iOS), login IP address, WeChat software version number, WeChat nickname, WeChat avatar, network access method, type and status, network quality data, device accelerometer (such as gravity sensing device), operation log, service log information | https://weixin.qq.com/cgi-bin/readtemplate?lang=zh_CN&t=weixin_agreement&s=privacy | |
For registration authentication | imei, imsi, mac, conversationAccount, device model, operating system, unique device identifier (such as Android ID/OAID on Android, such as IDFA before iOS14.5 on iOS), login IP address, WeChat software version number, QQ nickname, Q'Q avatar, network access method, type and status, network quality data, device accelerometer (such as gravity sensing device), operation log, service log information | https://privacy.qq.com/policy/tencent-privacypolicy | |
Line |
For registration authentication |
Mac, Android ID, Conversation Account, service log information | |
Kakao Talk |
For registration authentication |
Mac, Android ID, Conversation Account, service log information | |
For registration authentication | mac, android ID, conversationAccount, service log information | ||
Google OAuth | For registration authentication | mac, android ID, conversationAccount, service log information | |
Xiaomi Push (Xiaomi Corporation) | For sending emails and push messages | imei, imsi, mac, android ID, service log information, Android users will collect device-related information such as device manufacturer, device model, device memory, operating system version, Xiaomi push SDK version, device location (country or region), SIM card operator name, current network type (the current network type and SIM card operator name are only read locally on the device and will not be uploaded to the Xiaomi server), notification bar setting information (including whether to block the notification bar and whether to set a lock screen pop-up message); iOS users will collect device-related information such as device model, operating system version, Xiaomi push SDK version. | https://dev.mi.com/console/doc/detail?pId=1822 |
OPPO Push（OPPO） | For sending emails and push messages | Device-related information (such as IMEI or OAID, Serial Number, IMSI, User ID, Android ID, MAC address, Google Advertising ID, mobile phone Region settings, device model, mobile phone battery level, mobile phone operating system version and language), application information using push services (such as APP package name and version number, running status), push SDK version number, network-related information (such as IP or domain name connection results, current network type), message sending results, notification bar status (such as notification bar permissions, user click behavior), lock screen status (such as whether the screen is locked, whether lock screen notifications are allowed), service log information | https://open.oppomobile.com/new/developmentDoc/info?id=10288 |
FCM Push (Google ) | For sending emails and push messages | imei, imsi, mac, android ID, service log information | |
Huawei Push (Huawei) | For sending emails and push messages | imei, imsi, mac, android ID, service log information | https://consumer.huawei.com/en/privacy/privacy-policy/ |
Vivo Push（Vivo） | For sending emails and push messages | Device-related information (such as IMEI or OAID, Serial Number, IMSI, User ID, Android ID, MAC address, Google Advertising ID, mobile phone Region settings, device model, mobile phone battery level, mobile phone operating system version and language), application information using push services (such as APP package name and version number, running status), push SDK version number, network-related information (such as IP or domain name connection results, current network type), message sending results, notification bar status (such as notification bar permissions, user click behavior), lock screen status (such as whether the screen is locked, whether lock screen notifications are allowed), service log information | https://www.vivo.com.cn/about-vivo/privacy-policy |
Zhilian branchcn ( Gamified Operation Growth Platform-Zhilian Engine ) | For data statistics | Clipboard | https://dashboard.branchcn.com/ServiceAgreement |
Google Analytic | Used for data statistics and to improve application stability and reduce application crashes | mac, android ID, device brand, model, software version, application installation list information, device connection wifi and base station information, sdk host application package name, version number, service log information | |
Firebase Analytics | Used for data statistics and to improve application stability and reduce application crashes | mac, android ID, device brand, model, software version, application installation list information, device connection wifi and base station information, sdk host application package name, version number, service log information | |
Pay with Ali-Pay | Help users pay with Alipay within the app | System unique identifier, external storage status, network type, device model, device manufacturer, SIM card serial number, IMEI, imsi, MAC address, ANDROID_ID, IP address, WiFi information, application installation list, OpenUDID is used for payment-related services, including order payment, transaction behavior verification, income settlement, payment information summary statistics, software version, service log information | |
Android Pay (Google Inc.) | Help users pay with Android Pay within apps | imei, imsi, service log information | |
Apple Pay (Apple Inc.) | Help users pay with Apple Pay within apps | imei, imsi, service log information |
Both iOS and Android devices allow you to opt out of the use of mobile advertising identifiers in order to display targeted ads to you. For iOS, go to your iOS device settings and turn on the "Limit Ad Tracking" setting. For Android, enable "Opt-out Ads Settings" in your Android device settings.
In order to control ads related to target groups, we record information about activities on our apps and websites (e.g., clicks on ad banners, screens viewed and pages visited, etc.). This information is recorded and we can use it to provide interest-based ads to our clients' users.
For this purpose, cookies may be stored on your device. Cookies are small text files stored on your computer's hard drive. They can identify your computer but do not allow you to be personally identified.
If you do not wish to have cookies installed, you can opt out using your browser settings. On mobile devices, you can opt out of sharing advertising identifiers.
If you do not wish to share personal information with advertising networks, you can opt out in the "My Profile" section of the TalkIn app.
You can edit, hide and delete personal data in the "My Profile" settings of the TalkIn app. In addition, you can request account deletion or request changes to certain profile information through TalkIn's customer support (talkindevelop@gmail.com).
Our Children's Information Policy
Children under 12 years of age are not permitted to use TalkIn. If you are located in the European Economic Area (EEA), you may only use TalkIn if you are over the age at which you can provide consent for data processing under your country's laws, or if you have provided us with parental consent for your use of TalkIn. If you are a parent and learn that your child is using TalkIn but do not want them to use it, please contact (talkindevelop@gmail.com)
If the user is under 14 years old, the legal representative of the child has the right to view and update the child's personal information and revoke his or her consent to the collection and use of the child's personal information.
We recommend that any minor participating in online activities should obtain the consent of their parents or other guardians (hereinafter referred to as "guardians") in advance. We will protect the relevant information of minors in accordance with the relevant laws and regulations of the country.
contact us
We are firmly committed to protecting user personal information under national data protection standards. If you have any questions or concerns about our privacy policy or data processing, please contact us.
Date of publication of this Privacy Policy
2024.02.01
We reserve the right to modify this data privacy statement at any time and may revise this privacy protection guideline from time to time.
If you do not agree to the revised Privacy Policy, you have the right and should immediately stop using TalkIn's services. If you continue to use TalkIn's services, it will be deemed that you accept the changes made by TalkIn to the relevant terms of this policy.